Return & Refund Policy

At SOOLA, we want you to love every shake.

 

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery at hello@soolavibe.com.

Please include:

  • Your order number

  • A description of the issue

  • Photos of the product and packaging

If approved, we will gladly provide a replacement or refund.

Returns

Due to food safety regulations, we do not accept returns of food products once they have been shipped.

Refunds

Approved refunds will be issued to the original payment method used for the purchase. Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution.

Questions?

We're here to help.

Contact us at hello@soolavibe.com and we'll do our best to make things right.

Thank you for supporting SOOLA.

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